Privacy policy

Last Updated: August 26th, 2024

At Dunlap Street Market, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and services. By accessing or using our website, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information when you interact with our website:

  1. Personal Information: This may include your name, email address, shipping address, billing information, and phone number, which you provide when making a purchase or creating an account.

  2. Payment Information: When you make a purchase, we collect payment details, such as credit card information or other payment method details. Please note that we do not store your complete payment information; it is securely processed by our payment service providers.

  3. Order History: We maintain records of your past purchases and order details to provide customer support and process returns and exchanges.

  4. Communication Data: Information that you provide when you contact our customer support, participate in surveys, contests, or promotions, and when you subscribe to our newsletters or updates.

  5. Website Usage Information: We collect data related to your interactions with our website, including your IP address, browser type, device information, and pages visited. We may use cookies and similar technologies for this purpose (see our Cookie Policy for more details).

How We Use Your Information

We use the information we collect for the following purposes:

  1. Order Processing: To process and fulfill your orders, including sending order confirmations, tracking information, and managing returns and exchanges.

  2. Customer Support: To respond to your inquiries, provide assistance, and resolve issues.

  3. Marketing and Promotions: To send you marketing communications, newsletters, and updates about our products, promotions, and events (you can opt out at any time).

  4. Improving Our Services: To analyze and improve our website, products, and services, including understanding user preferences and enhancing user experience.

  5. Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Information Sharing

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties for the following purposes:

  1. Service Providers: We may share information with third-party service providers who help us operate our website, process payments, deliver orders, or provide customer support. These service providers are contractually obligated to protect your information.

  2. Legal Requirements: We may disclose your information to comply with legal obligations, protect our rights, privacy, safety, or property, and respond to lawful requests from public authorities.

  3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction, subject to confidentiality agreements.

Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is entirely secure; therefore, we cannot guarantee absolute security.

Your Choices

You have the right to:

  1. Access, correct, or update your personal information through your account settings.
  2. Opt-out of marketing communications by following the instructions provided in emails or contacting us.
  3. Request the deletion of your account and personal data, subject to legal obligations.

Contact Us

If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact us at:

(707) 364-9150

Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the effective date, and we encourage you to review this policy periodically.

By using our website, you agree to the terms of this Privacy Policy.

Sincerely,

Monty Bird (Owner)

Dunlap Street Market